Falfish takes digital integration to the next level
Located in Redruth, Cornwall, leading multi-species seafood processor, Falfish is one of the first businesses in its sector to embrace the benefits of digital led process control, removing manual processes to support greater integration with its suppliers and customers.
In operation since 1979, the independently-owned business has spent the last five years investing in state-of-the-art processing facilities that have dramatically changed the way it controls its processes. Using SI’s modular food software solutions from, Falfish has worked in collaboration with our technicians. This work as been focused on developing and customising specific software, that supports the way in which the company does business.
Unlike many other fish processors, Falfish not only purchases fish from the auctions, but it also guarantees to purchase whole catches from skippers of individual boats. The catches are processed on the same day and either sent straight to customers fresh or immediately processed for frozen customers. And, as the amount and type of seafood caught each day varies, Falfish needs to operate with great flexibility, to ensure all its orders from key customers in the UK and Europe are fulfilled quickly and efficiently.
Putting fishermen first
A major contributor to the success of Falfish is how it works with its fishing partners, as Managing Director, Mark Greet explains. “We have strong long term relationships with skippers, crews and fishing vessel operators and strive to ensure we help them in any way we can. This way, they can concentrate on landing their catch each day, whilst maximising the value achieved from every sailing.
As a major part of our commitment to the Cornish fishing industry, we invested with SI so our processing and payment systems are streamlined.
Falfish also uses SI’s technology for full traceability control, from end-to-end, and automatically reports back to fisheries departments.
“As a major part of our commitment to the Cornish fishing industry we invested with SI so our processing and payment systems are streamlined.” Mark Greet, Falfish.
Managing stock and orders
Once the daily catches have been sorted into different species and booked into stock, the SI sales order processing (SOP) module matches orders to the fresh stock intake and available cold store stock. This provides Falfish with a very quick and accurate view of stock, with real time information enabling accurate decision making.
To meet the unique industry challenges and processes to achieve a successful integration, SI technicians worked closely with Falfish to customise its chosen software modules.
Mark added: SI is structured in a modular way, allowing the business to implement modules in a systematic and progressive plan. And, as customisations are built into SI’s standard software, it means that they are always incorporated into later module releases. This proved to be an important part of our overall evaluation process, as we didn’t want to invest in a bespoke solution that couldn’t move with the times.”
“We didn’t want to invest in a bespoke solution that couldn’t move with the times.
… SI’s is structured in a modular way, allowing the business to implement modules in a systematic and progressive plan.” Mark Greet.
Talking about how the business has been able to change the way it manages traceability, using an integrated approach, Mark added: “Falfish has been using the stock and order modules for some time now; as part of this process we have adopted a batch barcode approach to traceability, where each batch is assigned a unique code. The batch code data captures all the relevant details. This data follows the product throughout the processing line, together with the individual species barcode information. It informs label generation details, when the produce is packed and dispatched, or when put into cold storage. This delivers a fully automated and auditable traceability system giving complete mass balance on all products and packaging which allows us to focus on other tasks.
A new focus on paperless quality assurance and customer preference
The most recent piece of Falfish’s integration involved digitalising its QA process, and incorporating some very specific goal setting. The first key goal was the adoption of handheld devices to perform and log all QA tasks and deliver live data straight to our technical managers.