Accuracy assured – Despatch Tracker Software

The problem

The need to remain responsive to customer demands can put dangerous pressure on a despatch team. In this time pressured environment, poor visibility of collation makes fulfilment difficult, especially with last minute order changes. Mistakes in rotation and shelf life management can quickly damage profit and customer relationships.

The solution

Our Despatch Tracker software works by interfacing with other Integreater® modules and third party solutions. This means that orders can be manipulated in a number of configurable formats, including order/picking sheets and tracker views. Reports can then be received by the despatch department in print or electronic format, either through a PC or wireless PDA device.

Integreater® allows despatch operators to remain mobile by continually feeding real time updates to their PDA devices. Information includes the correct stock to pick, its location (based on product description) and shelf life availability.

To improve accuracy and efficiency, products are assigned to an order through barcode scanning. Integreater® has a function which enables operators to despatch whole pallets by simply scanning one barcode. Individual units can also be transferred from these pallets, retaining their unique trace code.

To meet your individual business needs, responsibility for order releases can be restricted and despatch documentation can also be customised.


The result

Total control enables processors to achieve complete accuracy and efficiency, helping management to improve service levels and minimise losses. The order processing and despatch cycle becomes visible, accessible and easy to manipulate. This results in accurate despatch against orders, less internal wastage and reduced delivery claims.

Despatch Tracker software allows management to monitor and respond to issues proactively and accommodate any sudden changes. In addition, despatch operatives are able to manage everything from their pocket PC devices, making them more efficient.


What is a Tracker?

A tracker is a web-based tool which allows operators to
view data from anywhere using an internet connection. Please see below for some of the benefits of this feature:

  • Can be used to review business performance when
    away from site
  • Real time updates for complete visibility
  • Most information is available on one screen for easy
    access
  • Data can be exported to Microsoft Excel

Despatch & Tracker is used to display the progress of picking against orders due to be shipped. Working in real time, the system is continually updated so you have full visibility of where you are in the order assembly and despatch cycle. To access further information, users can simply drill into the item to view the detail of the despatch note, loadout information and related order data.

Download Despatch & Tracker factsheet